Arrive Alive in Grand Rapids
September 11, 2022
We've all seen drivers do crazy things while driving to or from Grand Rapids. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan roads.The truth is that all... More
Ethics of Automotive Repair in Grand Rapids
September 5, 2022
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Grand Rapids automotive service and repair industry hasn't been given a pass either.Unfortunately... More
Grand Rapids Customer Detective Work
August 30, 2022
One might say the most challenging part of being an automotive service technician at Tuffy Grand Rapids is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track do... More
Questions to Ask Your Grand Rapids Service Advisor
August 9, 2022
We find that a lot of Grand Rapids drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. May... More
On Board Diagnostics for Grand Rapids Motorists
August 3, 2022
Some Grand Rapids vehicle owners wonder why Tuffy Grand Rapids and other Grand Rapids auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Tuffy Grand Rapids for a tricky automotive problem shouldn't be a surprise. In the Grand Rapids area, automotive diagnost... More
What Grand Rapids Automotive Service Consumers Should Know
April 23, 2018
There are some things drivers should know about Grand Rapids car service and repair. First and foremost, Tuffy Grand Rapids cares about you and your family's safety. And we really appreciate your business. Tuffy Grand Rapids in Grand Rapids wants to build a trusting relationship that becomes the... More
Speak Up: Talking with Your Tuffy Grand Rapids Service Advisor
November 6, 2017
About 80% of the vehicles on Grand Rapids roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan . Some of the maintenance issues are mi... More
Service Center Standard and Procedures
August 20, 2017
All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Grand Rapids ... More
How Does Tuffy Grand Rapids Know What to Recommend?
December 12, 2016
When you drop your vehicle off at Tuffy Grand Rapids in Grand Rapids, they don't just poke around under your hood looking for stuff to do. Tuffy Grand Rapids professionals have lists and procedures they follow for different types of service. First of all, your Grand Rapids service center will not... More
What You Need to Know from Your Tuffy Grand Rapids Service Advisor
October 17, 2016
Grand Rapids drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your se... More