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February 7, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Grand Rapids
610 28th St. SE
Grand Rapids, Michigan 49548
616.452.4425
March 9, 2025
The internal combustion engine in your vehicle counts on two things that mix together to be burned in the engine for power: fuel and air. Both are important, of course. If you run out of fuel, your engine wont run at all. Since theres plenty of air around, you wont run out of air, but you coul... More
March 2, 2025
In warm weather, you want to be in a cool vehicle. When we're talking cool, we don't mean stylish or trendy, but cool as in not sweltering inside. And if your vehicle's air conditioner stops working correctly, it seems to always break at the worst timeduring a heat wave. Automotive air conditio... More
February 23, 2025
It's bad enough in cold weather when ice and snow block your visibility. Add to that fog on the inside of your windows and you could be driving blind. So here are a few tips on how to keep your windows from fogging up when there's a chill in the air. You probably know fog is really condensation... More
